Showing posts with label Scratch It card; Customer service. Show all posts
Showing posts with label Scratch It card; Customer service. Show all posts

Wednesday, July 11, 2012

Godspeed to Christian Lugtu of Pacific Online Systems On His New Assignment

Who is Mr. Christian Lugtu, you may ask?

Christian Lugtu is the Sales Supervisor of Pacific Online Systems Corp and for the past years, he has been looking after my lotto outlet's progress in marketing the Scratch It brand of Instant Game Cards of the PCSO.

Because we both came from FMCG or Fast-Moving Consumer Goods companies (He from Monde-Nissin, makers of Lucky Me Noodles and me, from Universal Robina Corp, makers of Piattos, C2 & Chippy snacks), I immediately became familiar with Christian's way of managing an account, to wit:

1.  He always works on Sales Targets

2.  He keeps me updated with my Sales progress and we usually do a Monthly Review (peso and quantity per variant) (He lugs around his heavy laptop to my lotto outlet)

3.  He immediately calls my attention if my sales has dropped and does an analysis of what happened, whether I like what I hear or not)

That's Mr. Christian Lugtu on the far left with backpack.  Next to him is Ms. Grace Gatdula, Scratchit Marketing Manager & on the Far Right is Mr. Jay Jamias, National Sales Manager of Pacific Online Systems.
4.  He listens to my suggestions like when I told him why not come up with an Incentive plan for the lotto operators separate from incentives to the lotto agent.  (For 2012, Pacific Online did exactly that!  Maybe not because of my suggestion but it is comforting to know Pacific Online listens.)

5.  Because he knows how important the Top 3 Bestsellers are to my Sales bottomline (Go Banana, Red Hot 7 & Lucky Dragon), Christian keeps me informed of the stock availability of these variants.

6.  He does not mind my calling him up at odd hours of the night for this complain or that complain and its negative impact on my Sales.

7.  He is not afraid to comment vocally to me if I put up too many posters of PGMC, his competitor and not enough of his.

8.  He immediately informs me of any Sales Promotions that his company cooks up and that is usually a HAPPY MOMENT for me as it represents a chance to earn a little more.

9.  And lastly, he still found the time to say his Goodbyes to us and personally introduce his replacement, Mr. Alfred Asperilla, whom we look forward to working with and with the same vigor as Mr. Lugtu.

In short, he is not only a Sales person but also a Brand Manager looking after his brand and managing his Key Accounts.  Pacific Online is fortunate to have a guy like him.

I wish him success in his new assignment.


I hope he will still find the time to drop-by and have coffee with me.  My treat!!!


By the way, I would like to invite you to visit my Sulit Homepage as there are some business opportunities that you guys might be able to help me out with. If you are interested, just click the Sulit Logo below:



My Sulit Homepage
By the way, I am conducting a One-on-One Consultation on How to Setup and Operate Your Own Lotto Outlet. Topics include How to Evaluate a Site for Lotto, The Proper Way to Apply with the PCSO, Actual Operations, How to Prevent Fraud, How to Compete Against Other Lotto Outlets and many more. Please allot at least 2 hours for each session. My fee is only P2,000 per person (Group discount available). Just text me your full name and "Lotto Setup" to 0922-8831225 or call 514-2905 for details.

Acquiring a Lotto outlet is a lot cheaper than purchasing a Franchise from Zagu (P320,000) or Siomai House (P250,000) and it is simple to operate.

Latest news: PCSO has lowered the Cash Bond requirement and an individual is now allowed to own 3 lotto outlets.

Sunday, October 9, 2011

Happy Win Lotto Station, that's Us, Held Its First Scratch It Raffle Draw Last October 4, 2011


TO LEAVE A COMMENT, CLICK  ABOVE POST TITLE.  COMMENT BOX WILL APPEAR BELOW THIS POST.


As a way of showing our gratitude and thanking our beloved Suki PCSO Scratch It customers for supporting us in our small business, we of Happy Win Lotto Station started a Raffle Draw last August 1 to September 30, 2011 which culminated in the drawing of the 4 Lucky Happy Win Lotto customers who each won a Brand-new Samsung E1080T cellphone!!!!

The Raffle Draw was held at about 5:30pm October 4, 2011 and the following attended and witnessed the drawing of the winning entries:

Mr. Jay Jamias             -            National Sales Manager, Pacific Online Systems, Inc.

Ms. Grace L. Gatdula  -            Marketing Manager, Pacific Online Systems, Inc.

Mr. Christian Lugtu     -            Sales Supervisor for NCR, Pacific Online Systems, Inc.

Mr. Rory Cheng         -            Mall Center Manager, Winsome Development Corp.

Fr L to R Mr. Christian Lugtu, Ms. Grace Gatdula, Mr. Rory Cheng, Mr. Carlo, me & Mr. Jay Jamias, Sales Honcho of Pacific Online Systems Inc for Scratch It cards
Our Scratch It customers really appreciated the holding of the Raffle Draw  as they did not expect that a lotto outlet would conduct such an event just for them and only for them. 

An active  Pre-need Sales Consultant, Ms. Nona Moreno receives her Brand-new Samsung cellphone
Ms. Myrna Alcantara, a Nurse, also receives her Samsung phone
The third Samsung went to Mr. Joseph Ceres
We received 4 bags of Scratch It entries
Ms. Mary Jane Villanueva wins the 4th & last Samsung Cellphone.
Mr. Cheng & me enjoying a light moment
Many lotto customers playing Scratch It cards
Mr. Lugtu records the names of the winning entries
Mr. Rory Cheng checking location of entrants
Ms. Gatdula takes a pic of the entries
Mr. Jamias, Mr. Cheng, Mr Lugtu & myself took part in drawing the winners
Mr. Jamias drawing on the Raffle winners
Mr. Lugtu at the forefront of the Scratch It Raffle draw
Messrs Jamias, Cheng & myself verify the winning entries
Mr. Lugtu calls out the names of the raffle winners
Shopping cart showing off the 4 Raffle prizes & Raffle draw entries
A small girl looks at the Raffle prizes & raffle entries


For those interested in going into the Lotto Outlet business, I offer a One-on-One Consultation on How to Set-up and Operate Your Own Lotto Outlet. Topics will include Site Selection, The Proper Way to Apply with the PCSO, How Much to Set-up a Lotto Outlet, Actual Operations, How to Attract Lotto Players, Hiring The Right Lotto Operator and How to Protect Your Business from Fraud and many many more. I will share with you my Actual Experiences as a Lotto Agent. My fee is only P2,000 per head.


If you are interested in availing of my Lotto Consultation, you may text me at 0922-8831225 for details. See ya guys.



By the way, I would like to invite you to visit my Sulit Homepage as there are some business opportunities that you guys might be able to help me out with. If you are interested, just click the Sulit Logo below:

My Sulit Homepage