Showing posts with label Customer service. Show all posts
Showing posts with label Customer service. Show all posts

Sunday, July 22, 2012

The Importance of Giving Back to Your Suki Lotto Outlet Customers

(Photo courtesy of emailresponsibly.com)
The other day I invited a select group of my Instant Game Card " Suki" lotto customers to a Lunch Date this coming July 29, 2012.  You see, July 28 is our 4th Anniversary, the BIRTHDAY OF MY LOTTO OUTLET.

I want to treat this Select Super Special Group to Lunch to show them my appreciation for the business that they have been giving me over the years.

The funny thing is that this Group of about 7 ladies did not know each other before but because of my selling  ScratchIt and KasCash cards to them, they have now become friends. They have exchanged mobile cellphone numbers and they always seem to be at my lotto outlet at about the same time almost every day.
(Photo courtesy of allthingscrm.com)

When I see one member, I would ask her where are her " CLASSMATES"?

They come from all walks of life from a nurse, a car accessories salesperson to a housewife.

I owe my BUSINESS SURVIVAL TO THEM. I love them for that.

By the way, I would like to invite you to visit my Sulit Homepage as there are some business opportunities that you guys might be able to help me out with. If you are interested, just click the Sulit Logo below:



My Sulit Homepage
By the way, I am conducting a One-on-One Consultation on How to Setup and Operate Your Own Lotto Outlet. Topics include How to Evaluate a Site for Lotto, The Proper Way to Apply with the PCSO, Actual Operations, How to Prevent Fraud, How to Compete Against Other Lotto Outlets and many more. Please allot at least 2 hours for each session. My fee is only P2,000 per person (Group discount available). Just text me your full name and "Lotto Setup" to 0922-8831225 for details.

Acquiring a Lotto outlet is a lot cheaper than purchasing a Franchise from Zagu (P320,000) or Siomai House (P250,000) and it is simple to operate.

Latest news: PCSO has lowered the Cash Bond requirement and an individual is now allowed to own 3 lotto outlets.

Sunday, October 2, 2011

Do You Allow Dictation at Your Lotto Outlet?

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(courtesy of phtographersdirect.com)
 This is a perennial problem at most pcso lotto outlets and a source of endless battle with some insistent and not-always-aged lotto bettors, and this is the issue of a lotto customer not wanting to fill-up the pcso lotto playslip card and insisting on dictating his/her bet.

We do not allow dictation because:

1.  Errors often occur which leads to cancellation of pcso lotto tickets.  (Even if the lotto operator may cancel the lotto ticket, PCSO will question the lotto agent if the peso amount of cancelled lotto tickets are significant.  This may even lead to the retraining of the lotto operator or worse, termination of said lotto operator.)
Some just refuse to use the lotto playslip cards (courtesy of cheapglassesuk.com)
Sample of PCSO Lotto 6/45 playslip card

2.  If the lotto customer had already left the lotto outlet only to return complaining of wrong lotto numbers, the lotto operator can no longer cancel the said lotto ticket after 5 minutes have passed from its issuance time/date.

3.  Dictation of lotto bets is a big source of delay and causes unnecessary lines to form and this irritates the other lotto bettors.  At worse, they will leave and go to another lotto outlet if it takes too long for us to serve them.

The usual reason given for the insistence of dictation is poor eyesight.  But the funny thing we noticed is that when we allow the dictation, this same customer who dictated his lotto bet is able to count his change and check the small numbers printed on the lotto ticket.  Hay!!!!!!


For those interested in going into the Lotto Outlet business, I offer a One-on-One Consultation on How to Set-up and Operate Your Own Lotto Outlet. Topics will include Site Selection, The Proper Way to Apply with the PCSO, How Much to Set-up a Lotto Outlet, Actual Operations, How to Attract Lotto Players, Hiring The Right Lotto Operator and How to Protect Your Business from Fraud and many many more. I will share with you my Actual Experiences as a Lotto Agent. My fee is only P2,000 per head.


If you are interested in availing of my Lotto Consultation, you may text me at 0922-8831225 for details. See ya guys.



By the way, I would like to invite you to visit my Sulit Homepage as there are some business opportunities that you guys might be able to help me out with. If you are interested, just click the Sulit Logo below:

My Sulit Homepage